Dispatch & Delivery Policy

Soundwaves and Vision

Dispatch & Delivery Overview

Stock Availability & Dispatch Times

• Products are dispatched based on stock availability.
• If an item cannot be dispatched within the listed timeframe, customers will be offered a full refundor the option of a different item.
• Custom-orderitems (i.e. made-to-order) may take several weeks to ship. Estimates will be provided once confirmed by suppliers.
• For urgent orders, we recommend contacting Soundwaves and Visiondirectly before placing your order to confirm lead times.

Shipping & Tracking

• Once your order is dispatched, a confirmation email with tracking informationwill be sent.
• If you do not receive tracking details, please check your spam or junk folder, or log into your account to view tracking updates.
• Australia Postis generally the designated shipping carrier.

Shipping Insurance

• Available as an optional add-onduring checkout.
• If selected, your order is insured against loss or damage in transit, based on the carrier’s insurance terms.
• If not selected, the carrier assumes full responsibility once the item has left Soundwaves and Vision.

Additional Information

• Many customers appreciate the quick dispatchand on-time delivery provided by Soundwaves and Vision.
• However, delays may occur during peak periods, for custom items, or due to supply chain issues. In such cases, customers are advised to reach out to support for updates.

Summary Table

Before You Order

1. Review stock availabilityon the product page.
2. If you’re ordering a custom item, contact support first for an estimated shipping date.
3. Consider selecting shipping insuranceif your order is valuable.
4. Ensure your email addressis entered correctly and monitor your inbox.
5. For any time-sensitive needs, reach out to Soundwaves and Visionfor confirmation.